Resources AmeriHealth
Topic | Replies | Activity |
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AmeriHealth Tier 1 Model Resource Guide
Hey AmeriHealth Nation, Attached is the Tier 1 Model resource guide that Tier 1 Agents will need to reference as they handle calls. Please read through the information and let us know if you have any questions via an LS… |
8 | 16 April 2024 |
Helpful Flyers
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8 | 16 April 2024 |
Quality Assurance Resources
Hey AmeriHealth Nation,
QA Scorecard:
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14 | 20 October 2023 |
AHC Agent Video Library
Please review the following videos for additional education value. • How to Check Your To Do List in EXP MACESS -https://vimeo.com/794296927/36cbc4e52a • PCP Change - https://vimeo.com/794296821/b588382c56 • How to se… |
8 | 14 October 2023 |
Quality Assurance Session Recordings
Hey AmeriHealth Nation,
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1 | 31 May 2023 |
About the AmeriHealth category | 1 | 12 September 2022 |
State System Guides | 1 | 15 November 2023 |
Online Help Guides | 8 | 9 March 2024 |
AmeriHealth - Avaya Callback Guide | 17 | 9 March 2024 |
Ohio PNM - State System Access Guide | 1 | 19 February 2024 |
Accurate Information | 1 | 26 January 2024 |
Agent Facing video for Citrix Multiple Screen setup | 6 | 18 December 2023 |
AmeriHealth Word Search- Test your Knowledge | 16 | 17 December 2023 |
Resource Guide for Common Call Types | 5 | 20 November 2023 |
Client Systems: What are they used for | 2 | 18 November 2023 |
AmeriHealth North Carolina Online Help Scavenger Hunt activity | 1 | 26 October 2023 |
AmeriHealth NC practice members accounts | 1 | 26 October 2023 |
Best Practices Talk Time | 3 | 13 October 2023 |
AmeriHealth Crisis Call Procedure 9.18.23 | 4 | 9 October 2023 |
AmeriHealth Caritas / LiveOps: Program Metrics | 5 | 6 October 2023 |
Non-Production IAD Practice Accounts | 2 | 5 October 2023 |
Adoptive Parents (ECIS) | 3 | 13 September 2023 |
Verifying head of household 7700 OH | 3 | 13 September 2023 |
Agent Sessions | 2 | 8 September 2023 |
Avaya Logout Procedures | 2 | 7 September 2023 |
Client Update - Verifying a Members/Participants Eligibility in Ecis (PA state system) 100/500/7200 | 1 | 5 September 2023 |
Agent Soft Skill Resources | 2 | 18 August 2023 |
How to Pull Up Member in EXP Macess | 2 | 18 August 2023 |
Commits/Invoices SOP | 2 | 18 August 2023 |
How To: Request PA State eCIS Access | 1 | 16 August 2023 |