Resources Bath & Body Works
Topic | Replies | Activity |
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BBW Hours Of Operation Update
Hello BBW Nation, This information has been communicated to all BBW agents: Effective March 3rd, 2024, BBW will be revising their Phone Assistance hours. The new hours of operation for the Bath and Body Works Customer… |
1 | 19 March 2024 |
BBW Nesting - What To Expect!
Hello BBW Agents, Welcome to BBW. As you embark on your journey either as a new Liveops agent or with the BBW Client, we’ve compiled insights and tips that many agents have found beneficial. Post-Nesting Phase Guidance… |
1 | 5 September 2023 |
"BEST At" Videos and PDFs
Hello BBW Nation, Did you miss the BEST sessions? Here are the PDFS and Videos so that your business can also go over what was covered in the BEST sessions! BEST at On Call Chat BEST at #bbw_oncall_chat.pdf (500.4 KB… |
3 | 31 December 2023 |
Tier 2 Town Halls
BBW Tier 2 Agents Only!
Must get the Password in Tier 2 Reference Slack Channel: Pinned!
The following videos have been changed to Password protected
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3 | 12 January 2024 |
BBW: Customer Insights - Why the VOC is Important!
The Bath and Body Works Client is depending on your business to tell the story of why the customer called in. This is crucial to telling the customer’s story and capturing the initial reason for why the phone was picked … |
3 | 30 January 2024 |
Monthly Metrics PDFS (Updated 4/11/24)
Hello Everyone, Please use your Business REP ID to find your Metrics on these PDFS. Your Rep ID was sent to your business after you completed the Nesting Requirements in the email for Mini Nation Lead Do Not Share you… |
3 | 6 July 2023 |
BBW Agent Quality Assurance Metrics Resource Post!
Hello BBW!
BBW Mandated Monthly KPI is 80% or Above for QA.
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1 | 28 February 2023 |
BBW Metrics Resource-KPI
Hello BBW Agents, Below you will find the Bath & Body Works Client Mandated Program Metrics for 2024. You can also download the below PDF to keep for your resources. If your business chooses to provide services for Bat… |
10 | 5 November 2023 |
About the Bath & Body Works category | 1 | 5 January 2021 |
Liveops BBW Mini Nation ARA List | 1 | 24 April 2024 |
Gingham Gateway and Gingham Search | 1 | 18 April 2024 |
QA Question Feedback from the Client! | 1 | 4 April 2024 |
Upcoming Five9 Softphone Update – Action Required | 1 | 6 March 2024 |
Approval Limits and Research Video! | 1 | 3 February 2024 |
AHT - Average Handle Time Helps | 2 | 30 January 2024 |
Max Exceeds Error - Ways to Fix. | 2 | 30 January 2024 |
BBW System Use | 1 | 30 December 2023 |
2024 Openforce Pay Schedule | 2 | 7 December 2023 |
Enhanced BBW Metrics, Metrics Overview! | 1 | 8 November 2023 |
BBW SLACK ICONS for Metrics!!!! | 1 | 20 October 2023 |
BBW, Loyalty Terms and Conditions part 3 and 4!!! | 1 | 14 October 2023 |
New Tier 2 Expectations! | 1 | 10 October 2023 |
Login and Password Reminders! | 1 | 8 October 2023 |
Five 9 Tier 2 Transfer Etiquette and Steps | 1 | 1 October 2023 |
OOBO Information Post | 1 | 22 August 2023 |
LARGE APPROVAL REQUEST REMINDERS | 1 | 8 August 2023 |
Chris' Open Office Collection! | 1 | 4 August 2023 |
Difficult Customer Resources | 3 | 23 September 2023 |
SPC Best Practices Resource | 1 | 13 July 2023 |
Okta Verify Troubleshooting Guide | 1 | 5 May 2023 |