Resources Duke Energy Certification
Topic | Replies | Activity |
---|---|---|
Duke Energy SAP 4/8/24 Onboarding Schedule
Please click the link below to download the Onboarding Schedule for Duke Energy SAP Certification and Nesting. Duke SAP 20240408 Onboarding Schedule.pdf (199.7 KB) |
1 | 29 March 2024 |
Duke Energy SAP Session Recordings 4/8/24
Please use the following links to review the live session recordings from previous days. Client Login Session: Click Here! Day 1: Click Here! Day 2: Click Here! Day 3: Click Here! Day 4: Click Here! Day 5: Click He… |
1 | 29 March 2024 |
eLearning Checklist
Dive into your certification with ease! This job aid is your go-to resource for staying on track with eLearning content, ensuring you don’t miss a beat. :arrow_lower_right: Download your copy today and take control of y… |
1 | 7 March 2024 |
Duke Energy - MyLearning Courses and Due Dates
:large_blue_diamond: About MyLearning To be eligible to handle calls at Duke Energy, you are client-required to complete a series of critical training courses. These include topics such as data protection, electricity… |
2 | 8 April 2024 |
Duke SAP - $300 Nesting Incentive
Click the link below to see the Nesting Incentive for the 3/11/24 Onboarding. Duke - SAP - Class 15 SAP $300 Certification incentive Updated with RS.pdf (163.4 KB) |
1 | 29 June 2023 |
Duke Energy Call Flow: A Guide in 10 Steps
About this Job Aid This job aid provides a detailed guide on how the general flow of your interactions should happen. This call flow job aid an essential instrument for structuring inbound customer calls, boosting effici… |
1 | 30 May 2023 |
About the Duke Energy Certification category | 1 | 5 January 2021 |
Text Customers with the Contact Center Messaging Tool | 2 | 22 April 2024 |
Duke Energy - Residential Solutions; Special Request Steps! | 2 | 26 April 2024 |
Call Examples | 2 | 24 April 2024 |
Duke Desktop Passwords | 1 | 11 March 2024 |
Reading a Duke Energy Bill | 1 | 28 February 2024 |
Understanding The Source | 1 | 17 January 2024 |
Duke Energy - Regions | 1 | 27 October 2023 |
Duke Avaya + Interaction Center Setup and Login | 2 | 23 October 2023 |
Duke Energy - Tech Install Guide | 1 | 16 August 2023 |
Preparing for Mock Calls | 5 | 10 December 2023 |
Practice with the C4C Training Environment | 1 | 3 August 2023 |
Top Call Drivers - How to Practice (WIP) | 2 | 25 October 2023 |
Duke Energy - Universal Directory (Transfers) | 1 | 25 July 2023 |
Duke Energy SAP Change Default Browser to Edge | 1 | 25 July 2023 |
Duke Energy - Escalation Process | 1 | 25 July 2023 |
Duke Certification eLearning Status | 1 | 20 July 2023 |
Installment Plans, Due Date Extension, Deferred Disconnection, and Dunning Process | 1 | 19 July 2023 |
Residential Solutions - Perfect Call Example | 1 | 18 July 2023 |
Duke Energy - Interaction Records / Account Notes | 1 | 16 July 2023 |
Outage Call Entry - Practice Environment | 1 | 14 July 2023 |
Duke Energy - Residential Solutions Walk Through Video! | 1 | 5 June 2023 |
Duke Energy: Power Outage Call Flow | 1 | 5 June 2023 |
Duke SAP Mock Calls Training Credentials | 1 | 22 May 2023 |