Resources Nike
| Topic | Replies | Activity |
|---|---|---|
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Reference Guides for Nike Processes
Red Flag Guidelines 1.2.3.pdf (1.1 MB) How to Process Parent Child.pdf (727.6 KB) OMOBO Icons and Their Purposes.pdf (711.3 KB) One-Word Search Cheats for AKBs.pdf (399.2 KB) How to Transfer and Make Outbound Calls… |
1 | 25 April 2024 |
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Nike Program Goals & Metrics
Nike has set metrics for those who provide services on their program. Nike expects all agents to achieve the metrics below. General Metrics Honored Commits: > 90% CSAT: > 90% Escalation: 3% Coach Assist: … |
1 | 18 January 2024 |
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Upcoming Nike Sessions
Hi Nike Athletes, Below are the upcoming scheduled sessions for this week: May 1st Open Office Session 12:00pm-1:00pm ET: Click to Join May 1st Escalation Sessions 3:00pm-4:00pm ET: Click to Join May 1st Escalation S… |
6 | 6 April 2024 |
| About the Nike category | 1 | 5 January 2021 |
| Boosting Your Conversion Rate | 1 | 30 April 2024 |
| Nike Quality Corner- Focus on AKB use and Case Documentation | 3 | 2 May 2024 |
| Nike L2 Workday eLearning Checklist 5/13 Certification | 1 | 30 April 2024 |
| Nike L2 Session Recordings 5/13 Certification | 1 | 30 April 2024 |
| Nike L2 Onboarding Schedule 5/13 Certification | 1 | 30 April 2024 |
| Understanding Red Flag Guidelines | 2 | 24 April 2024 |
| Hold Usage: Elevating Our Conversations in the Nike Program! | 1 | 11 April 2024 |
| UNIFIED CONVERSATION FLOW | 1 | 5 April 2024 |
| Sales Probing Questions Library: Transform Your Shopping Game! | 1 | 26 March 2024 |
| Nike Shopping Checklist | 1 | 25 March 2024 |
| Quick-Hit Sales Videos Library | 2 | 6 March 2024 |
| Sale Metric Definitions | 1 | 1 March 2024 |
| Nike Chat R3 Session Library | 1 | 29 February 2024 |
| Nike Voice R3 Session Library | 1 | 29 February 2024 |
| Wrap Time Expectations | 1 | 15 February 2024 |
| What is One Hour Certification? | 1 | 31 January 2024 |
| Nike OHC (One Hour Certification) Video Library | 2 | 30 January 2024 |
| Case Clinic-12.22.23 | 2 | 26 December 2023 |
| 2024 Openforce Pay Schedule | 3 | 2 January 2024 |
| Schedule a 1x1 with an ARA | 2 | 30 November 2023 |
| Nike Sales Call Library | 3 | 8 December 2023 |
| Nike Tech Issues Walkthrough | 4 | 23 December 2023 |
| How to Transfer In Genesys | 1 | 15 November 2023 |
| How to Set Up or Switch Nike MFA for Authentication | 1 | 26 October 2023 |
| SRW Installation Instructions 2023 | 70 | 22 April 2024 |
| Gear Up Basketball | 1 | 23 October 2023 |