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Updated 8.13.20- DS Services Email Reference Guide
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1
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22 April 2020
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Approved Downscript for Outages (only use with Client approval!)
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1
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20 April 2020
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April 2020 After Hours Session Recordings
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3
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28 April 2020
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When to Transfer to LOP_Quality
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1
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20 April 2020
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Steps to Process a Move
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1
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20 April 2020
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Route Number Location in CFLi
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1
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20 April 2020
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Notating Five9
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1
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20 April 2020
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Primo Call Flow
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1
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20 April 2020
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Critical Customer Complaints
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1
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20 April 2020
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April 2020 KB Sessions
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1
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8 April 2020
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Brand New- Call Flow Chart!!
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5
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7 April 2020
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About Route Realignments
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1
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1 April 2020
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🌜 March 2020 After Hours Session Recordings &urveys (Updated with 3.19 Session!)
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1
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6 March 2020
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March 2020 KB Session Recordings & Surveys (Updated 3.19.20)
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1
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6 March 2020
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NEWLY UPDATED DS Services Agent Performance- Weekly Metrics- Week 4 (Week of 12.28)
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8
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4 May 2020
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February 2020 KB Session Recordings & Surveys (Updated 2.26.20)
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1
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12 February 2020
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🌜 February 2020 After Hours Session Recordings (Updated 2.28.20)
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1
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7 February 2020
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January 2020 KB Session Recordings & Surveys! (Updated 1.30.20)
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3
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22 January 2020
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December 2019 KB Recordings & Surveys (Updated 12.18.19)
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1
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5 December 2019
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Client Reminder for Critical Complaints!! Please Read!
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1
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7 November 2019
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🌜🎥 October 2019 After Hours Session Recordings!
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1
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6 November 2019
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🎥 November 2019 KB Session Recordings &; Surveys
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1
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6 November 2019
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🎥 October 2019 KB Session Recordings &Surveys
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1
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16 October 2019
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DS Services Client Program Metrics - Starting 4/20/2020!!!
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9
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6 September 2019
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DS Services: Agent Performance - Weekly Metrics Updated 2.26.20!!
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13
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24 September 2019
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Primo Openforce Invoicing Reference Guide and 2021 Payment Dates
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3
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21 May 2021
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Primo Shiftboard Scheduling Reference Guide
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5
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14 June 2019
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Primo Systems Login Reference Guide
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1
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28 May 2019
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Secure Desktop Instructions
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1
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14 May 2019
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