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About the Primo category
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1
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5 January 2021
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Primo Commit, Rollout & Scheduling Guidelines
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1
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28 April 2021
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Quicksheets: Common Transfers, New Customer, Coffee/ Filtration
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2
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23 April 2021
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Knowledge Builder Session Recordings
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1
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9 April 2021
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After Hours Session Recordings
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2
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10 June 2021
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Change to Primo Client Sharepoint
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2
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16 March 2021
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Five9 Says to Install when already installed
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1
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11 February 2021
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Primo Client Program Metrics & Upsells
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3
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7 June 2021
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Primo: Service Failures Guide
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1
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4 February 2021
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Nesting Agent Log in/ Troubleshooting log-in Session Weds. 2/1/21
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1
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1 February 2021
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Call Control Quicksheet
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2
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23 April 2021
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September 2020 AH Session Recordings
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1
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16 September 2020
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September 2020 KB Session Recordings
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1
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16 September 2020
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August 2020 After Hours Session Recordings
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1
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14 August 2020
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Business Basics Quick Sheet
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1
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14 August 2020
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August 2020 KB Session Recordings
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1
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14 August 2020
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July 2020 KB Session Recordings
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1
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31 July 2020
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Possible Response to Why delivery was missed questions
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1
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22 July 2020
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July 2020 After Hours Session Recordings
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1
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15 July 2020
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June 2020 After Hours Sessions
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2
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6 June 2020
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June 2020 KB Sessions
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3
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8 June 2020
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DS Services Billing, Crediting & Payments Guide! Updated 8.6.20
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1
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19 May 2020
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May 2020 After Hours Sessions
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1
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13 May 2020
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May 2020 KB Sessions
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5
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20 May 2020
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All-in-one Five9 Guide!!!
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1
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8 May 2020
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Upsell Quick Reference
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1
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5 May 2020
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Escalated Caller Types & How to Handle Guide
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1
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4 May 2020
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Primo System Links, Login Order & How to login
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3
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26 January 2021
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New DS Services Customer Situations & Transfers Guide (last updated 3.18.21)!!!
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6
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27 January 2021
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How to fully Authenticate & Verify
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2
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23 April 2021
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