Resources
| Topic | Replies | Activity |
|---|---|---|
| Residential Solutions - Perfect Call Example | 1 | 9 April 2024 |
| Suggested AKB Articles to Favorite in SwooshDesk 2024 | 1 | 8 April 2024 |
| How to Create a Member in the Salesforce Sandbox | 1 | 5 April 2024 |
| UNIFIED CONVERSATION FLOW | 1 | 5 April 2024 |
| QA Question Feedback from the Client! | 1 | 4 April 2024 |
| Duke Energy - RS Special Request Job Aid | 2 | 6 April 2024 |
| Teledoc May 20th, 2024 Certification Schedule | 1 | 3 April 2024 |
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Duke Energy SAP 4/8/24 Onboarding Schedule
Please click the link below to download the Onboarding Schedule for Duke Energy SAP Certification and Nesting. Duke SAP 20240408 Onboarding Schedule.pdf (199.7 KB) |
1 | 29 March 2024 |
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Duke Energy SAP Session Recordings 4/8/24
Please use the following links to review the live session recordings from previous days. Client Login Session: Click Here! Day 1: Click Here! Day 2: Click Here! Day 3: Click Here! Day 4: Click Here! Day 5: Click He… |
1 | 29 March 2024 |
| Duke Energy - Text Customers With Contact Center Messaging Video! 3/28/2024 | 2 | 29 March 2024 |
| Sales Probing Questions Library: Transform Your Shopping Game! | 1 | 26 March 2024 |
| Nike Shopping Checklist | 1 | 25 March 2024 |
| How To Add PingID To Your Desktop | 98 | 1 May 2024 |
| PA children's hospital FAQ's | 1 | 21 March 2024 |
| 20240401 Certification Session Recordings | 1 | 21 March 2024 |
| TruStage 4/1/2024 Onboarding Schedule | 1 | 21 March 2024 |
| 2024 Gear Up-Spring Sports | 1 | 20 March 2024 |
| 2024 Gear Up - Spring Sports | 1 | 20 March 2024 |
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BBW Hours Of Operation Update
Hello BBW Nation, This information has been communicated to all BBW agents: Effective March 3rd, 2024, BBW will be revising their Phone Assistance hours. The new hours of operation for the Bath and Body Works Customer… |
1 | 19 March 2024 |
| Gift Card Authorization & Settlements | 1 | 19 March 2024 |
| Correct Use of Prank/No Answer Category | 1 | 19 March 2024 |
| Duke Energy - Residential Solutions; Special Request Steps! | 2 | 26 April 2024 |
| Secure Remote Worker Installation Steps | 1 | 14 March 2024 |
| Call Examples | 2 | 24 April 2024 |
| Duke Energy - Helpful Words & Phrases! 3.12.2024 | 1 | 12 March 2024 |
| Duke Desktop Passwords | 1 | 11 March 2024 |
| Teladoc Health Webcam Backgrounds | 1 | 11 March 2024 |
| Teladoc Health Certification Schedule | 1 | 11 March 2024 |
| Mock Call Prep Guide | 1 | 9 March 2024 |
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eLearning Checklist
Dive into your certification with ease! This job aid is your go-to resource for staying on track with eLearning content, ensuring you don’t miss a beat. :arrow_lower_right: Download your copy today and take control of y… |
1 | 7 March 2024 |